Last updated: 20th August 2024
This Cookie Policy explains how Synerge ("we," "us," or "our") uses cookies and similar technologies on our website www.synerge.co.uk. By using our website, you consent to the use of cookies as described in this policy.
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
These cookies are required for the operation of our website and cannot be switched off in our systems.
- Maintaining your session when logged into the customer support portal
- Remembering your login status
- Keeping your session secure
- Basic website functionality
- Session ID cookie
- Authentication cookies
- Security tokens
- CSRF protection tokens
We use Google Analytics to understand how visitors interact with our website.
- Understanding how users navigate our site
- Analyzing which pages are most frequently visited
- Identifying potential technical issues
- Measuring the effectiveness of our content
- _ga (Google Analytics)
- _gid (Google Analytics)
- _gat (Google Analytics rate limiting)
These cookies enable enhanced functionality and personalization.
- Remembering your preferences
- Storing language preferences
- Maintaining email newsletter subscription status
- Customizing your experience
Used for email marketing and tracking engagement with our newsletters.
- Managing email subscriptions
- Tracking newsletter engagement
- Personalizing marketing communications
We use both session and persistent cookies:
- **Session Cookies:** These are temporary and expire when you close your browser
- **Persistent Cookies:** These remain on your device until they expire or you delete them
| Cookie Name | Type | Purpose | Duration |
|-------------|------|---------|-----------|
| sessionid | Essential | Maintains your login session | Session |
| csrftoken | Essential | Prevents cross-site request forgery | 1 year |
| _ga | Analytics | Google Analytics tracking | 2 years |
| _gid | Analytics | Google Analytics user identification | 24 hours |
| user_preferences | Functionality | Stores your website preferences | 1 year |
| newsletter_status | Functionality | Tracks newsletter subscription status | 1 year |
We use Google Analytics to analyze the use of our website. Google Analytics uses cookies to collect information about:
- How long you spend on our website
- The pages you visit
- Your approximate location (country/city level)
- Your device information (browser, operating system)
Google Analytics data is processed in a way that does not identify individuals. We have enabled IP anonymization, which means your IP address is truncated before it is stored by Google.
For more information about Google Analytics, please visit: https://policies.google.com/privacy
You can control cookies through your browser settings. Here's how to do this in common browsers:
- **Chrome:** Settings → Privacy and Security → Cookies and other site data
- **Firefox:** Options → Privacy & Security → Enhanced Tracking Protection
- **Safari:** Preferences → Privacy → Cookies and website data
- **Edge:** Settings → Cookies and site permissions
You can opt out of Google Analytics tracking by:
1. Installing the Google Analytics Opt-out Browser Add-on
2. Visit: https://tools.google.com/dlpage/gaoptout
When you first visit our website, you will be presented with a cookie banner allowing you to:
- Accept all cookies
- Reject non-essential cookies
- Manage your cookie preferences
You can change your cookie preferences at any time by clicking [Cookie Settings] at the bottom of our website.
We use session cookies to:
- Keep you logged into the customer support portal
- Maintain your security while logged in
- Remember your preferences during your visit
These session cookies are essential for the proper functioning of our customer support system and are automatically deleted when you close your browser.
We may update this Cookie Policy from time to time. The latest version will always be available on our website, with the "Last updated" date at the top.
If you have any questions about our use of cookies, please contact us at:
- Email: privacy@synerge.co.uk
- Phone: +44 161 383 0250
- Address: Synerge, First Floor, 2 Chapel Street, Greater Manchester, OL2 5QL